Frequently Asked Questions

Tours usually run in light rain and minimally poor weather conditions. If we decide the weather conditions are not safe for you and your family, we will cancel the tour. Weather conditions are monitored right up to the departure time, and cancellations can be made by One HHI up to one hour prior to departure. If we cancel the tour, you will be given the opportunity to reschedule based on availability or receive a credit toward a future tour. Don’t be too disappointed if your tour departs in less than ideal weather conditions. Our tours taken in light rain often experience the best wildlife and dolphin shows.

Please check your reservation email as some activities are different. On dolphin tours and pirate cruises, you can make changes up to 24 hours prior to your departure. Because we are guaranteeing your space on the boat, tickets cannot be refunded or rescheduled within 24 hours of your departure. This policy is firm and no exceptions are made, as most of our tours sell out.

Unless it is raining, you will probably not get wet on any of our boat rentals, dolphin tours, or the pirate cruise. Most of our tour boats are fully covered on top, but the sides are open. If you experience light rain or wind, you may get some sea spray or rain through the sides. If you’re taking a tour on a jet ski, kayak, or SUP, chances are good you’ll get wet, but that’s half the point anyway!

On almost all of our activities, we stay in the back bays or the sound in an attempt to avoid the big rolling waves of the open ocean. We have not yet had anyone get seasick on one of our tours in the back bays.

Please feel free to bring a small cooler on the dolphin tours, pirate cruise, or rental boats. We never allow glass or large coolers.

We recommend you consult your doctor to be sure. Our tours are safe, calm, and comfortable, and we have no restrictions for pregnant women.

Dolphin sightings are guaranteed on all tours. If you don’t see a dolphin on our other trips, you will receive a free ticket for your next adventure. We do not give too many free trips simply because we have so many resident dolphins in Hilton Head that it’s unusual not to see them.

One HHI strives to protect wild dolphins. Dolphins are protected by the national marine mammal act; therefore, we do not touch, chase, pursue, harass, or feed wild dolphins. It is considered both illegal and inhumane.

A gratuity for your One HHI crew is not included in the ticket price. If you had a great time and wish to recognize your crew for a job well done, you are welcome to give a gratuity. All gratuities are shared and appreciated. We are sometimes asked what is appropriate, and while it is entirely up to you, 15 – 20% is most common in the industry.

We recommend that you consider the weather conditions while preparing for your tour with One HHI. If you are taking an evening tour, you should consider wearing an extra layer or bringing a light jacket, since temperatures drop once the sun goes down. It is also recommended to bring beach attire and water shoes if your tour uses a jet ski, kayak, or SUP.